We accept return requests submitted within 14 days after you receive your order.
To request a return, email [email protected] with your order number, the item you wish to return, and the reason for the request. Please do not send anything before your return is approved. We will provide the return address after approval.
The product must be returned to us before a refund can be issued. For change-of-mind returns, the buyer pays the return postage. We recommend using a tracked postal service.
Once the returned product has been received and assessed, we will notify you about the refund.
Faulty, damaged, or incorrect products
Our voluntary 14-day return process operates in addition to your rights under the Australian Consumer Law. The 14-day limit and change-of-mind conditions do not restrict remedies available for products that fail a consumer guarantee.
Contact us with your order number and details of the issue. If a product is confirmed to have a problem, we will meet our obligations under the Australian Consumer Law, including reimbursing reasonable return costs where required.